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HEADLINES

Floral artist grows a blooming business
June 30, 2010 - Floral artist and flower farmer Kerstin Stinson offers garden tours and workshops out of her distinctive home/studio in Orangeville, Ont. The Orangeville Banner reports. | READ MORE


Email declining, text-based messaging increases
June 30, 2010 - Online Canadians have reported a significant decline in the number of weekly emails received, according to the latest Ipsos Interactive Reid Report. The average number of email received in the past week (including spam) has declined by 35 per cent from 198 in late 2008 to 129 today.

Brands that use Twitter win real-life followers: study
June 28, 2010 - Brands that use microblogging sites like Twitter to provide real-time responses to the public are winning a higher degree of trust from consumers, according to a study by a leading public relations firm. The National Post reports. | READ MORE


Too many employees muddying the waters?
June 28, 2010 - Finding the perfect customer-to-employee ratio can be a delicate dance. Getting it wrong can alienate customers and cut into future sales. The Globe and Mail reports. | READ MORE

Flower power makes tropics cooler, wetter
June 25, 2010 - The world is a cooler, wetter place because of flowering plants, according to new climate simulation results published in the journal Proceedings of the Royal Society B.

Gizmo enables woman to run flower shop
June 25, 2010 - A 22-year-old Vancouver woman with cerebral palsy has started her own flower business after a volunteer engineer made a gizmo that enables her to strip leaves and cut stems with one hand. The Montreal Gazette reports. | READ MORE

Canadians prefer status quo on shopping hours
June 24, 2010 - Store hours in Canada are regulated by each province with restrictions on both hours and days of operation. But in an ever increasing 24/7 society, are store-hour restrictions still desirable?  To help answer this question a special consumer study was conducted for the International Council of Shopping Centers (ICSC) by Acrobat Research.

UK gov't suggests flower-arranging to beat stress
June 23, 2010 - Last week, a member of the UK government advised people to take up flower arranging (or evening classes such as dancing) to cope with the stress of the recession. The Independent reports. | READ MORE


6 ways to create a memorable customer experience
June 23, 2010 - It is often the details that customers recall even more than the product they purchased or the service they received. Here's six ways to go above and beyond in customer service. The Globe and Mail reports. | READ MORE


Richard Cook, long-time Teleflora rep passes away
richardcookJune 21, 2010 - Richard Cook, a long-time sales representative for Teleflora and AFS, passed away on Saturday from a heart attack.


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