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Written by Guest on 2009-05-09 13:44:14
i never point out the fact iam right. i just talk to my customers like a friend and joke around and laugh. it makes them more comfortable knowing that i am not laughing at them or yelling inside.
doing this my customers love me, and i get repeated customers or they refer me to their families and friends, all the time.
customers love to be around positive attitude people to take their minds of stress sometimes, like brides who is planning a wedding. |
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Written by Neville on 2008-08-02 10:32:38
When a client is totally WRONG, I try to let them know gently, which is so out of character for me! Meeting them half way is a good way to avoid a lot of confrontation also, and can deflate a possible arguement. A smile usually works well,too, so long as you aren't laughing at them!(Like when they call a gerbera daisy a GERBER! That's a baby food for goodness sake!) |
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Written by Lidy on 2008-06-05 13:26:19
We respectfully let the customer know WHAT is right, not WHO is right. Avoid confrontation, but not at all cost. If customer likes to argue? Well, we all have a bad day at times... That does not make it right. Staff do need to be valued and backed-up |
