The age-old mantra ‘the customer is always right’ may actually be bad for business. Some human resource experts believe it can hurt the bottom line to preach this philosophy to your staff, especially when that customer is behaving badly.
One expert says that by blindly following 'the customer is always right' philosophy, you could risk losing employees if they don't feel backed-up or valued. He says that sometimes customers are in fact wrong and retaining these abrasive customers can actually act as a disservice for the business.
An article in the Nova’s Scotia’s The Chronicle Herald delivers the full story. When you’re done reading that, share your thoughts – what do you think of the ‘customer is always right’ policy? Do you enact it at your store? How do you deal with unhappy customers? Visit our blog to comment.
|
