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Florist Business Forum
 
Customer service 'rules of conduct' for your staff
Written by Smallbiztrends.com   
April 9, 2009 - So many no-cost and low-cost staff behaviors can make all the difference in how a customer feels about your store. The devil is in the specifics because even the most well-intentioned staffer may unwittingly slight someone. Here are ten employee 'rules of conduct' you should enforce at your shop. Smallbiztrends.com reports. | READ MORE