Written by Rachel Devers, Lumsden Florist on 2009-08-10 16:03:00
I do performance reviews as an ongoing basis. I have this review broken down into categories:
sales and customer relations
floral design
housekeeping
store display and maintenance
overall performance
Then I just rate them on a scale of 1 to 5, providing some comments along with each. |
Written by Julie, Whyte Ridge Academy Flo on 2009-08-10 16:01:54
I don’t do set performance reviews at set times but I will do the randomly when I feel the need.
I always give my staff feedback on how they are performing for the day, I love to compliant my staff on a beautiful designed brides bouquet, corsage or every day flowers. I think positive reinforcement is the best way to lead your staff in the direction you want your business to go. My staff have told me that a complement any think less then wonderful, fantastic, looks amazing, they know something need changing in the flowers. With positive critique you can help a designer learn and not make them feel scared to experiment and find their own style.
Any time I need to have a talk with an employee about something negative I will take the staff out of the store and do it in private and talk to the staff about what is going on and why. I do ask my staff in small groups how they are feeling, and how they think things are going in the store. I usually get a lot of feedback, and find out any problems that may be underlying. I really take to heart what they share with we and try to implement new ideas they share.
I have a staff of 7 at my store. It is very important to know what is going on with the ladies and how they are working together. |
