For this month's Point of View topic, we are asking florists: Have you
ever fired a “bad” or difficult customer from your shop? Is it worth it
to keep difficult customers around? Why or why not? Have your say by commenting below.
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Written by Gracelyn on 2011-12-06 00:20:30
I can't hear anyhitng over the sound of how awesome this article is. | Written by Modern Petals - Monica Petryk on 2010-05-12 09:38:54
Of course there are times when you want to "fire" a customer, but we find the best thing to do is to go in the back room, take a few deep breaths and then come out and handle the situation like the professional you are. Then after work a nice glass of wine goes down really easy!!! | Written by Hatcher Florist on 2010-05-11 13:23:21
We have thought about firing a bad customer on a few occasions. We have not "fired them" for the simple reason we need sales and customers. One lady in particular would complain about every bouquet we sent her. We finally said to her that we felt we could no longer satisfy her with our flowers. Then the truth came out! She loved the flowers, quality and longevity, but disliked certain flowers. Once told, we made notes and the problem customer became a happy customer. | LBurton@Specialty Flowers.ca
Written by Laurie on 2010-05-11 13:17:27
As difficult as it is, " patience is a virtue" as they say. Remember that one difficult person can know at least six new potential customers. |
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Written by Guest on 2010-05-11 13:17:42
Yes, in 21 years in business I had to ask customers to leave my shop twice and I do not ever regret that. I am here to do business and sell flowers and gifts, but I am not here to take abuse from anyone who walks through the door and think they can say anything they feel like just because I am a vendor and they are buyers. |
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Written by Grace Graham on 2010-05-11 13:17:54
Yes, I have asked difficult customers to leave my store. In my view it is the best decision to make, as these clients not only disrupt a business, it could be offensive to your loyal clients. |
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